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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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With a little help from exceptional customer care, all dogs go to heaven peacefully

by Barbara Khozam | Oct 5, 2023 | Customer Service Training

The essence of customer service may be summoned up as people being of service to others, so having an attitude of service is essential for customer service professionals. And when customer service is delivered exceptionally well, it can dispel some of the myths that...

The People at TransUnion Rate A+ in Customer Service

by Barbara Khozam | Sep 15, 2023 | Customer Service Training

Getting good service from a large company can be an exasperating and exhausting experience, especially when trying to reach a live person on the phone. Getting through today’s “modern” phone trees and multitude of prompts can drive any normal person to insanity. And...

Bargain-basement customer service from Ross, where you dress for less

by Barbara Khozam | Apr 13, 2023 | Customer Service Training

A colleague shared a recent experience that left him believing that at Ross, you dress for less—but it comes with less-than-desirable customer service, that is. Like many of us, nothing is more aggravating to him in retail customer service than cashiers who simply go...